Your voice is often the first impression you make and the lasting memory you leave. In high-stakes communication, you can't afford to let an unprepared voice undermine your expertise, passion, or message.

I looked up what the word means and tele is Greek for far, phone for voice or sound. So telephone literally means "distant sound"… This linguistic evolution reveals something profound about how we communicate. We've created devices for "distant sound" but now we use them when people are right next to us. Ironic, isn't it?

We’ve all experienced what happens when we lose our rootedness; we’ve seen it in others around us who are reactive, anxious, or overly emotional when under pressure. We recognise the signs because, chances are, we’ve felt them ourselves.